Service Disruption

Incident Report for HYPR Services

Resolved

After careful monitoring overnight, we are pleased to report all systems are operating normally following yesterdays outage of US East 1.

Posted Oct 21, 2025 - 13:27 UTC

Update

All HYPR Authenticate/Control Center tenants have continued to operate normally throughout the day. We will continue to monitor them and their upstream services vigilantly. Please continue to monitor this page for any further updates.

Posted Oct 20, 2025 - 22:01 UTC

Update

As of 5:50 AM EDT, All affected HYPR Customer tenants are restored to normal service. Though all tenants are currently healthy, HYPR is continuing to actively monitor this incident vigilantly.

HYPR is keeping a close watch on AWS status: https://health.aws.amazon.com/health/status for full recovery of their systems, before considering this incident closed.

If you have any additional questions please reach out to HYPR Support via https://csp.hypr.com

Posted Oct 20, 2025 - 14:33 UTC

Monitoring

This morning at approximately 3:00 AM EDT HYPR Became aware of an issue with our upstream provider: AWS. (More info here: https://health.aws.amazon.com/health/status ). As a result several HYPR tenants in the impacted region experienced issues with authentication.
Consequently, we also were unable to access this status page until moments ago.

While AWS continues to work on fully resolving the issue, we have instrumented a workaround, and are closely monitoring tenant health.

Posted Oct 20, 2025 - 09:54 UTC

This incident affected: HYPR Systems (HYPR Authenticate).