Update - Fix identified. Working on rollout plans.
Feb 23, 2026 - 20:25 UTC
Identified - Workforce Access Clients are currently unavailable for download via Control Center. Please reach out to HYPR Support for alternative download methods. https://support.hypr.com/
Feb 23, 2026 - 20:24 UTC
HYPR Systems
Operational
90 days ago
100.0
% uptime
Today
HYPR Authenticate
Operational
90 days ago
100.0
% uptime
Today
HYPR Affirm
Operational
90 days ago
100.0
% uptime
Today
HYPR Event Bridge
Operational
90 days ago
100.0
% uptime
Today
HYPR Support
Operational
90 days ago
100.0
% uptime
Today
Support Site
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
Following a review of the error logs, HYPR determined the root cause was exceeding the Twilio user conversation limit during the Affirm approval flow. This occurred because existing Affirm approval conversations remained open over time, eventually reaching the conversation threshold and preventing new approval flows from completing.
All impacted conversations have now been successfully closed, and new Affirm flows have been tested and confirmed to run as expected. The issue was fully resolved by the end of the incident call, and all systems are currently functioning normally.
We have implemented corrective measures and are putting additional safeguards in place to prevent this from recurring. Our team will continue to monitor the environment closely. If you have any further questions, please contact HYPR Support or your Customer Success Manager.
Feb 27, 15:42 UTC
Update -
We are continuing to investigate this issue.
Feb 27, 15:21 UTC
Update -
We are continuing to investigate this issue.
Feb 27, 14:12 UTC
Investigating -
We are currently experiencing an issue with respect to Affirm Verification Flows pertaining to the Video Conversations.
Feb 27, 14:11 UTC
Resolved -
HYPR app for iOS Version 10.7.3 confirms this fix. We recommend that all iOS users update to the latest version as the update includes important fixes that address the issue observed, and identified in HYPR's previous version (10.7.0 HYPR App for iOS)
Feb 27, 14:06 UTC
Monitoring -
Good Evening,
We have released a new version of the HYPR app for iOS to the App Store, (Version 10.7.3). We recommend that all iOS users update to the latest version as the update includes important fixes that address the issue observed, and identified in HYPR's previous version (10.7.0 iOS).
Our team will continue to monitor the rollout and overall application performance.
Please contact HYPR Support if you experience any issues after updating or have additional questions
Thank you,
HYPR Support Team
Jan 15, 04:04 UTC
Identified -
Problem Statement: Some users upgrading to HYPR version 10.7, on iOS experienced a loss of existing HYPR registrations,making them unable to authenticate to their accounts. Impacted users are able to successfully re register on the same device without issue as a workaround.
Corrective Action: We have paused the rollout of the iOS 10.7 release. As a result, iOS devices will no longer automatically update to this version. Users may still manually update if they choose to do so, however it is not advised at this time.
Our engineering team is actively working on a patch release and is prioritizing a near term resolution. The updated version will be submitted to the App Store as soon as it is ready.
This page wil lbe updated once app store submission occurs.
Jan 14, 19:37 UTC